Return policies

Return Policy for Facemateo

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

1. Return Period
You have [30] days from the date of delivery to initiate a return.

2. Eligibility for Returns
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

3. Non-Returnable Items
Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Sale items (unless stated otherwise)

4. How to Initiate a Return
To start a return, please contact our customer service team at facemateoshop@gmail.com. We will provide you with instructions on how to return your item.

5. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

7. Exchanges
If you need to exchange an item for the same item, please contact us at facemateoshop@gmail.com.

8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at facemateoshop@gmail.com with a description of the issue. We will assist you in resolving the matter.

Contact Us
For any questions regarding our return policy, please reach out to us at facemateoshop@gmail.com.

Thank you for choosing Facemateo!